Resource Options, Inc.

Customer Service Rep

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Location: Middlesex, New Jersey

Job Description

At Resource Options (ROI), we understand the biggest asset of any company is its’ people. We are looking for people like us who take pride in their work, are good team-players, and know how to put in an honest days’ work. If you share these values, we would enjoy meeting you. Come join our team!


Responsibilities: 
  • Answer customer inquiries on a variety of issues pertaining to waste disposal options, pricing, profiling, contracts, and regulations efficiently and effectively
  • Schedule customer requests through sales order, work order and scheduler systems.
  • Enter incoming waste profile sheets accurately and forward to appropriate personnel for approval and resolve any discrepancies.
  • Respond to calls to waste pickup and scheduling by informing appropriate personnel with dates, customer, and scheduling data.
  • Enter and maintain accurate customer pricing information in the system. 
  • Make sales calls on established customers to provide additional services or maintain current customer base.
  • Enter and process customer purchase order(s).
  • Obtain Certificate of Tracking (COT)/Certificate of Destruction (COD) requests.
  • Assist and process customers/generator data forms.
  • Enter 3rd party manifest(s) into the tracking system.
  • Create manifest, placards, and labels for customers.
  • Pass CSR II test.
  • Prepare, present, and document a 15 minute training presentation annually.
Qualifications: 
  • High School diploma or General Educational Development (GED) required
  • Associate’s degree or related discipline preferred 
  • 2-4 years in the hazardous waste or related Industry preferred

Now in our 26th year of operation, ROI partners with professionals in the Design, Construction and Environmental industries to help them identify great opportunities within their area of expertise. With offices throughout New England, New York and New Jersey, ROI seeks candidates interested in rewarding opportunities with companies serving the natural and built environments. Representative positions include carpenters, electricians, laborers, pipefitters, plumbers, OSHA 40 technicians, CDL drivers, lab pack chemists, HEO’s, w/ww operators, analytical chemists, environmental scientists, EH&S professionals, land surveyors, M/E/P, civil, structural and geotechnical engineers, architects and interior designers, project managers, estimators, superintendents, OPM representatives and more.

ROI provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

ROI intends to provide a safe and drug-free work environment for our employees and our clients; as such you may be required to take a pre-employment drug screen before beginning employment.
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