Training the Next Generation

As construction equipment gets more advanced, incorporating more technology, manufacturers have to be sure their dealers have the necessary equipment to diagnose and repair anything that comes along. But all that equipment is wasted if the service technicians don’t know how to use it. Enter the OEM training facility.
Volvo Construction Equipment is making a major investment in technical training facilities and programs with the addition of a $4.3 million training center in Shippensburg, Penn. When it opens by the end of 2022, the facility will provide a space to develop and deliver in-person and virtual trainings and will be one of the highest caliber training sites in the equipment industry.
The expansion will include the addition of several new machine bays, classrooms, and a lab used for creating and hosting virtual trainings. Training will primarily be for Volvo technicians, but it will benefit customers who visit Shippensburg, providing them with a holistic view of what the company is doing to support their operations with training for operators and technicians, plant tours, the ability to interact with Volvo CE experts and more.
The world-class training center will include technical courses on equipment as well as productivity and uptime services, such as the Volvo Assist programs and ActiveCare Direct managed telematics program. There will also be training and demonstrations on electric machines, automation, and connectivity. The virtual lab will allow for the use of video, augmented reality, and other technologies to support dynamic virtual training courses for dealers throughout the U.S. and Canada.
Construction is expected to begin in 2021 and finish in late 2022. The training facility will be an extension to the Volvo CE Customer Center at the company’s North American headquarters. Opened in 2014, the Customer Center sits on 40 acres with a full machine demonstration area used for dealer and customer events.